Label created
The label exists; the carrier hasn't scanned the parcel yet.
What to doNothing yet. Normal for up to 24 hours after booking.
Live tracking for every carrier
Track a parcel
One number, any carrier. We find who has it and send you to their live tracking.
How tracking works
Three steps, and only the first one is yours.
Enter the numberYou
The one from your booking confirmation. We strip spaces and dashes before matching.
We find the carrier
The number is matched to your shipment, which tells us which carrier is holding the parcel.
Straight to live tracking
You land on that carrier's own page for this parcel. No hunting for the right site, no re-typing.
What each status means
The live status comes from the carrier’s page. Here is what each one is asking you to do.
In transit
The parcel is moving through the network.
What to doNo action needed. A day between scans is normal on long lanes.
Out for delivery
On a vehicle for delivery today.
What to doMake sure someone can receive it, or set a safe place.
Delivered
Signed for or left at the agreed location.
What to doNothing. Proof of delivery is attached to the shipment.
Exception
Something interrupted the journey. Usually an address problem or a customs hold.
What to doOpen the event detail. It names the cause.
Returned
The parcel is going back to the sender.
What to doHappens after repeated failed delivery or a refused customs charge.
Good to know
- Scans happen at handover points, not continuously. Gaps are normal.
- 'Exception' names its own cause in the event detail. Read that first.
- A customs hold is resolved by paying the charge or supplying the document, not by waiting.
- Address changes mid-transit are sometimes possible and always chargeable.
FAQ
Tracking questions
Where do I find my tracking number?
On the booking confirmation email and in your dashboard under the shipment. If your customer is asking, the same number was pushed back to your store when the label was created.
My tracking hasn't updated in two days. Is the parcel lost?
Usually not. Scans happen at handover points, not continuously, so a long-haul or sea leg can run for days between updates. Treat 48 hours of silence on a domestic lane, or a week on an international one, as the point to contact us.
What does an 'exception' status mean?
That something interrupted the journey. Most often an incomplete address, a failed delivery attempt, or a customs hold awaiting payment or paperwork. The event detail names the specific cause, and it is the fastest thing to read before contacting support.
Can I track a parcel booked with the carrier directly?
This page tracks shipments booked through OneEasyStop. For a parcel booked directly with a carrier, use that carrier's own tracking. We don't have visibility of a shipment that never entered our system.
Can I change the delivery address mid-transit?
Sometimes, and it depends on the carrier and how far the parcel has travelled. It always incurs an address-correction fee. Contact us with the tracking number and we will tell you whether it's possible on that specific shipment.