Accounts
Topping up your account
A prepaid balance lets you book without a checkout step. Add funds from Billing in the dashboard by card, which credits immediately, or by bank transfer, which clears in one to three working days. The balance is spendable across every carrier and never expires.
How to top up
Open Billing in your dashboard
Sign in and go to Billing. The current balance and every previous top-up are listed there.
Choose an amount
Enter any amount, or pick one of the presets. There is no minimum beyond the cost of a single parcel.
Pay by card or bank transfer
Card payments credit the balance immediately. Bank transfers clear in one to three working days depending on the corridor.
Ship without a checkout step
The balance is spent automatically when you book, across any carrier and any service, until it runs out.
FAQ
Balance questions
How quickly does a top-up clear?
Card payments credit the balance immediately. Bank transfers take one to three working days depending on the country and the corridor, so top up ahead of a deadline rather than on the day.
Is there a minimum top-up?
No, beyond the cost of a single parcel. You can add exactly what the next shipment needs.
Can the balance be used with any carrier?
Yes. It is a shipping credit rather than a carrier-specific wallet, so it is spendable across every carrier and service on the network.
Does the balance expire?
No. An unspent balance stays on the account, including after a membership is cancelled.
What happens if a shipment costs more than my balance?
The balance is applied first and the remainder is charged to your card at booking, so a short balance doesn't block a shipment.