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Pricing

Prices and surcharges, published up front

A shipment's price is a base rate plus a fuel surcharge plus any surcharge triggered by the address, the shape or the border. All of them are listed below with the condition that triggers them. We show each as its own line in the quote rather than folding them into one number.

Every surcharge that can appear

If a charge isn't on this list, it shouldn't be on your invoice.

Surcharges, how they are calculated, and what triggers them
SurchargeBasisTriggered byNotes
Fuel surchargePercentage of base rateEvery shipmentRevised monthly by each carrier and applied automatically. Shown as a separate line in the quote, never folded into the base rate.
Remote areaFlat fee per parcelDelivery postcode outside the standard networkChecked at quote time against the carrier's own remote-area list, so it appears before you pay rather than on the invoice.
Oversize / non-conveyableFlat fee per parcelAny dimension over the carrier limit, or an irregular shapeTriggered by shape as much as size. Cylinders and unboxed items are non-conveyable even when small.
Residential deliveryFlat fee per parcelDelivery to a home address on a business serviceAvoidable by selecting a residential service at quote time.
Address correctionFlat fee per correctionCarrier has to amend the address in transitThe single most avoidable charge on the list. Validate the address before booking.
Customs clearanceFlat fee per entryDutiable cross-border shipmentCharged for presenting the customs entry, separately from the duty and tax themselves.
Duty and import taxSet by destinationCross-border shipment above de minimisEstimated before payment. Who pays depends on DDP or DDU.

Account types

Quoting is free on every plan. The difference is the per-parcel rate and how you pay.

Pay as you go

£0per month

Quote and ship with no commitment. Public rates, card payment per shipment.

  • Compare 250+ carriers
  • Public published rates
  • Card payment per label
  • Standard email support

Membership

See plansper month

Lower per-parcel rates for regular shippers, with a prepaid balance.

  • Discounted per-parcel rates
  • Prepaid balance, no checkout
  • Saved addresses and parcel presets
  • Priority support queue

Business account

Custominvoiced

Volume rates, consolidated invoicing and multi-user access for teams.

  • Tiered volume pricing
  • One consolidated invoice
  • Multi-user access and roles
  • API and store integrations

Prices shown are indicative until the live rate card is connected. The quote engine on the homepage always returns the current price for your specific lane. That is the figure to trust.

FAQ

Pricing questions

Is the price I see the price I pay?

The quote includes the base rate, the fuel surcharge and any surcharge we can detect from the address and dimensions you entered. What can still change afterwards is a charge caused by the parcel differing from what was declared. A remeasure, an address correction, or duty on a DDU shipment.

Why did a surcharge appear after delivery?

Carriers remeasure and reweigh in the network. If the parcel is larger or heavier than declared, the difference is billed retrospectively. Declaring accurate dimensions is the only reliable way to avoid it. See our volumetric weight guide.

How often does the fuel surcharge change?

Monthly, and independently per carrier. Because it is a percentage of the base rate, the cheapest carrier on a lane can change from one month to the next, which is the main argument for comparing per shipment rather than picking a favourite.

Can I cancel a shipment after booking, and is there a fee?

USPS, UPS, FedEx, Skynet and Liberty shipments can be cancelled online from your account within 2 hours of booking, as long as the parcel has not been handed to the carrier. The refund goes back to your card minus a cancellation fee that covers card processing: 2.9% of the amount paid plus $0.30 (UK payments: 1.5% plus £0.20). Other carriers do not allow cancellation once a shipment is booked. Before you pay, the checkout shows which rule applies and the exact fee for your shipment. The full list of carriers is on our refund and cancellation policy page.

Do you add a markup to carrier rates?

Our margin is included in the rate you see; there is no separate booking fee added at checkout. The surcharges listed on this page are the carrier's own and are passed through.