Legal
Terms and conditions
These terms apply to every booking made through oneeasystop.com. OneEasyStop arranges your shipment with an independent carrier, and the carrier collects, handles and delivers the parcel. Please read them before you book, in particular the sections on packaging, liability and claims.
Contents
- About OneEasyStop
- Our role
- Booking
- Your responsibilities
- Packaging
- Prohibited items
- No-compensation items
- Prices, payment and extra charges
- Customs, duties and taxes
- Collection, transit and delivery
- Liability Cover
- Loss, damage and wet parcels
- Claims
- Cancellations and refunds
- Our liability
- Consumer rights
- Your indemnity
- Account use
- Data protection
- Intellectual property
- Changes to these terms
- Complaints
- Governing law
1. About OneEasyStop
OneEasyStop operates oneeasystop.com, a parcel booking and logistics marketplace that allows customers to compare delivery services, book shipments, pay for services, generate labels and track parcels.
References to OneEasyStop, OES, we, us and our mean the OneEasyStop business operating the website and booking platform.
You can contact us at support@oneeasystop.com.
2. Our role
We are a booking platform and logistics marketplace. We arrange shipment services with independent carriers, couriers, logistics partners and service providers.
We do not usually collect, open, inspect, pack, carry or deliver parcels ourselves. The selected carrier or logistics partner is responsible for the physical collection, handling, transport and delivery of the parcel.
Carrier terms, service rules, prohibited item rules, claim limits and delivery procedures also apply to your shipment. If there is a difference between these terms and a carrier's terms, the term that gives OneEasyStop greater protection applies, so far as the law allows.
3. Booking
A booking is confirmed when payment is accepted and we send a booking confirmation, label, receipt or tracking reference.
You must provide complete and accurate shipment information. If any information is wrong, incomplete or misleading, the shipment may be delayed, returned, held, refused, re-rated, disposed of or charged extra. You are responsible for all resulting costs.
- sender and recipient details
- collection and delivery addresses
- parcel weight and dimensions
- contents
- declared value
- customs information
- service selected
4. Your responsibilities
You confirm that:
- you are the owner of the goods or have authority to send them
- the parcel does not contain prohibited items
- the parcel complies with all laws in the origin, transit and destination countries
- all customs information is true and complete
- the parcel is properly packed and labelled
- the recipient details are correct
- you have permission to provide sender and recipient personal data to us, carriers and customs partners
5. Packaging
Packaging is your responsibility.
Parcels must be packed to withstand automated sorting, conveyor belts, stacking, vibration, movement, weather exposure during normal handling, and repeated loading and unloading.
You must use strong outer packaging suitable for the item and weight. Items must be cushioned so they cannot move inside the parcel. The parcel must be sealed securely and labelled clearly.
Labels such as Fragile, Handle with care or This way up do not replace proper packaging.
We are not liable for loss, damage, wet parcels, leakage, crushing, breakage or deterioration caused by poor, weak, unsuitable or insufficient packaging.
6. Prohibited items
You must not send anything illegal, dangerous, hazardous or prohibited by law, by us, or by the selected carrier.
Carrier prohibited-item lists also apply. These lists may change without notice.
If you send a prohibited item, the parcel travels entirely at your risk. We and the carrier may refuse, hold, return, destroy, dispose of or hand the parcel to authorities. No refund or compensation is due, and you must pay any costs, fines, penalties, carrier charges or losses caused.
- explosives, flammable goods, gases, aerosols and dangerous goods
- weapons, firearms, ammunition and replicas
- illegal drugs and controlled substances
- cash, cheques, vouchers, cards and negotiable instruments
- jewellery, precious metals and precious stones
- passports, identity documents and important original documents
- live animals, human remains and animal parts
- perishable goods requiring temperature control
- liquids, leaking items or poorly sealed products
- counterfeit goods or goods infringing intellectual property rights
- goods restricted by sanctions, customs or export control rules
7. No-compensation items
Some items may be accepted for carriage but are sent at your own risk and are excluded from compensation unless we agree otherwise in writing before collection.
Liability Cover does not apply to prohibited items or no-compensation items.
- glass, ceramics, mirrors, porcelain, china and fragile items
- televisions, monitors, screens, laptops, tablets, phones and electronics
- data, software and digital storage devices
- antiques, artwork, collectables and sentimental items
- musical instruments
- furniture and flat-packed furniture
- vehicle parts and accessories
- pharmaceuticals and medicines
- food items
- retail stock, samples and exhibition goods
- documents and items that are difficult to value
8. Prices, payment and extra charges
Prices shown at checkout are based on the shipment information you provide.
You must pay the booking price before the shipment is processed unless we have agreed other payment terms in writing.
We may charge extra amounts to your payment method or request payment from you.
- incorrect weight or dimensions
- volumetric weight adjustments
- wrong, incomplete or changed addresses
- failed collection
- redelivery, return, storage or disposal
- customs duties, taxes, brokerage or clearance charges
- remote area, residential, oversize or additional handling surcharges
- prohibited items or undeclared contents
- carrier re-rating or correction charges
9. Customs, duties and taxes
For international shipments, customs duties, taxes and clearance charges are outside our control.
Any duties, taxes or customs charges shown at checkout are estimates unless clearly stated otherwise. The destination authority or carrier may charge more.
You are responsible for all customs declarations and for any duties, taxes, clearance charges, storage, return, re-import or disposal costs.
Customs authorities, carriers or security agencies may open, scan, inspect, delay, seize or destroy parcels. We are not liable for loss, damage, delay, seizure or extra cost caused by customs or authority action.
10. Collection, transit and delivery
Collection and delivery dates, transit times and tracking updates are estimates unless a guaranteed service is expressly confirmed in writing.
The carrier may deliver to the recipient, a person at the delivery address, a neighbour, reception, mailroom, safe place, locker or collection point, depending on the service and carrier rules.
Carrier tracking, delivery scans, signatures, photographs and GPS records may be used as evidence of collection, transit and delivery.
We are not liable for delay, missed collection, late delivery, failed delivery, safe-place delivery, neighbour delivery or delivery instructions followed by the carrier, except where the law says otherwise.
11. Liability Cover
Liability Cover is an optional paid add-on that may be offered at checkout.
Liability Cover is not an insurance policy. It is an optional increase to the contractual compensation limit for eligible shipments, subject to these terms, the carrier terms, the declared value, the cover limit shown at checkout and the exclusions in these terms.
Liability Cover only applies if it is selected and paid for before the shipment is collected or handed over. It cannot be added after dispatch.
Liability Cover does not apply to:
- prohibited items
- no-compensation items
- poor or insufficient packaging
- incorrect shipment information
- customs delays, seizure or disposal
- delay or late delivery
- sentimental value
- indirect or consequential losses
- loss of profit, revenue, business or opportunity
12. Loss, damage and wet parcels
If a parcel is lost, damaged or arrives wet, you must follow the claims process in these terms.
We are not liable for damage, wet parcels, leakage, crushing, breakage, deterioration or missing contents where the issue is caused by or connected with:
- poor packaging
- insufficient waterproofing or protection
- fragile goods
- liquid or leaking contents
- weather or moisture exposure during transit
- carrier handling
- customs or authority inspection
- prohibited or no-compensation items
- incorrect labelling or address details
- delay
Where compensation is available, it is limited to the lowest of the proven cost value of the goods, the declared value, the carrier compensation limit, or the Liability Cover limit if purchased and applicable.
13. Claims
You must contact us at support@oneeasystop.com as soon as possible.
| Claim | Deadline |
|---|---|
| Damage or wet parcel | Within 7 days of delivery |
| Missing or undelivered parcel | Within 14 days of the expected delivery date |
| Disputed charges | Within 14 days of the charge or invoice |
You must provide:
- booking reference
- tracking number
- sender and recipient details
- description of the contents
- proof of item value, such as receipt or invoice
- photographs of the item
- photographs of internal and external packaging
- photographs of the shipping label
- any carrier delivery record or damage note
- any other evidence reasonably requested
You must keep the parcel, contents and packaging available for inspection until the claim is resolved. Late claims or claims without required evidence may be rejected.
14. Cancellations and refunds
Our Refund and Cancellation Policy forms part of these terms.
You may be able to cancel before the parcel is collected or handed over. Once a parcel has entered the carrier network, cancellation may not be possible and charges may not be refundable.
Refunds, where due, are made to the original payment method.
15. Our liability
Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot legally be limited.
Subject to that, our total liability for a shipment is limited to the amount paid to us for that shipment plus any compensation properly due under these terms.
We are not liable for:
- loss of profit, revenue, business, goodwill or opportunity
- indirect, special or consequential loss
- penalties, chargebacks or refunds owed by you to third parties
- sentimental value
- distress or inconvenience
- delay, late collection or late delivery
- customs or authority action
- carrier acts or omissions outside our control
- events outside our reasonable control
16. Consumer rights
If you are a consumer, you have legal rights that cannot be excluded or restricted. Nothing in these terms affects those rights.
These terms apply to consumers only so far as the law allows.
17. Your indemnity
You must reimburse us for losses, costs, claims, fines, penalties, duties, taxes, carrier charges and legal costs caused by:
- your breach of these terms
- prohibited or dangerous items
- incorrect shipment information
- poor packaging
- customs issues caused by your information or goods
- claims by the sender, recipient, owner of goods or any third party
For consumers, this applies only where allowed by law.
18. Account use
You must be at least 18 to create an account or book a shipment.
You are responsible for keeping your login details secure and for activity on your account.
We may suspend or close accounts used for fraud, abuse, non-payment, false claims, prohibited items or breach of these terms.
19. Data protection
We use personal data as described in our Privacy Policy.
To provide shipment services, we may share sender, recipient, parcel, customs and contact details with carriers, logistics partners, customs authorities, payment providers and service providers, including outside the UK where needed for international shipments.
20. Intellectual property
The OneEasyStop website, brand, logo, design, text, software and content belong to us or our licensors.
You may not copy, reproduce, scrape, resell or commercially use our website or content without permission.
21. Changes to these terms
We may update these terms from time to time.
The version in force when you make a booking applies to that booking.
22. Complaints
For complaints, contact support@oneeasystop.com.
A complaint is separate from a shipment claim. Shipment claims must still be submitted within the claim deadlines in these terms.
23. Governing law
For UK bookings, these terms are governed by the laws of England and Wales.
If you are a consumer, you keep any mandatory legal protections that apply in the country or part of the UK where you live.